Terms of Use & Privacy Policy

 

General Terms & Conditions
 

These general terms and conditions govern the sale of products to you by:

Asy Trading Ltd 

(Hereafter referred to as ‘us’ or ‘we’)

T: +357 96337333 / E: info@divasdiamond.eu

Registered at the Chamber of Commerce under number: HE 304281

Please read these conditions carefully before purchasing products from us.

By ordering our products, you signify your agreement to be bound by these terms and conditions.

 

 

Article 1: The agreement or contract 

When you place an order to purchase a product from us and agree with our terms & conditions, you will be sent an e-mail by us, confirming receipt of your order and setting out the details of your order.Your order represents a request to purchase a product from us, which is then agreed and accepted by us, upon e-mail confirmation stating the goods have been dispatched. Once goods are dispatched, the order is complete.

 

 

Article 2: Alternation of service or amendments to the conditions 

We reserve the right to make changes to our policies, and these terms & conditions at any time.You will be subject to the policies and terms & conditions in force at the time your order is placed, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

 

 

Article 3: Prices & Payment 

All prices mentioned are including VAT and excluding shipping costs.

Before finalization of the contract, the total price will be shown.

Accepted payment methods are: PAYPAL

In case of mispricing Asy Trading Ltd is entitled not to ship the order, or that part of the order. The consumer will be contacted by telephone or e-mail.If a product’s correct price is lower than our stated price, we charge the lower amount and refund the difference. If a product’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.

 

 

Discounts & Coupon codes 

From time to time Asy Trading Ltd offers coupon codes that give discount on either all orders or a specific product group (for example, bracelets only). These coupon codes are only valid for a limited time, which is stated very clearly on the website or official Asy Trading Ltd social media page(s). If a coupon code is used after this stated time, or for a product that is not part of the stated product group, we reserve the right to cancel the purchase and will inform you immediately through e-mail or telephone.

 

 

Article 4: Delivery 

Shipping rates for orders are as follows:

  • For orders less then €50, shipping €5

  • For orders up till €200, shipping €3.5

  • For orders above €200, free shipping

We ship within the Republic of Cyprus with ACS,

International Shipping with international post.

All shipments are fully-insured and require signature confirmation. Your order will be shipped once your transaction is approved. We are not able to ship to PO Box Addresses.

If you would like to ship to an address rather than on of the ACS pick up points, we may be able to process your order with additional verification. Please contact us with any special shipping requests. (Cyprus only)

We shall ship accepted orders with convenient speed, mostly within 1 – 3 business days, if the purchased item is available in stock, but at least within a week, unless otherwise agreed.

In case of a non available item, the production time will be discussed with you through e-mail or telephone.

Some orders may require additional verification. For your protection, our associates may contact you by email or by phone to verify your order. If we are unable to contact you for verification, shipping delays may occur.

Packages are delivered Monday-Friday. Divas Diamond cannot assume responsibility for carrier shipping delays.

If an order cannot be completed or can be completed only partially, you will be informed about this within a week after ordering.

 

 

Article 5: Availability

Since we deal with merchandise manufactured in limited editions or even ‘one of a kind’, it may be that accidentally an item in the divasdiamond.eu web shop is out of stock at the time of your order.As we process your order, we will inform you by e-mail or telephone if any product(s) from your order turn out to be unavailable. If the item in question has been paid for, then the total amount will be refunded within a week.

 

 

Article 6: Exchanges & Returns

Your satisfaction is most important to us.By law, customers in the European Union have the right to withdraw from the purchase of an item within 7 business days of the day after the date the item is delivered.If for any reason you are not satisfied with your purchase and you want to either exchange or return it, you need to e-mail us at info@divasdiamond.eu  within these 7 days – before sending any product back to us.In case of return, the item(s) have to be unworn / used, in original packaging.

 

Exclusion of the right to return:

Returns of sale items, earrings (due to hygienic reasons) and custom made items are not accepted. Custom designs have been tailored to a specific event and to specific measurements, and therefore cannot be returned. If you have a problem with your custom piece, please contact us and we will help the best we can.

 

Returning an item: 

After you have our approval for returns through e-mail or telephone, the item(s) have to be returned in their original condition and well packed, within 14 days after the date you received the item(s).You are fully responsible for shipping and the cost for shipping the item back. For your protection, we strongly recommend to use a secure, recorded delivery service.

 

Refund:

Refund will be for the item sale price less shipping. In case you got free shipping from us (on all orders above 200 euro) we have to charge you the original costs incurred to ship the item to you.A refund will be made after receiving the item(s) back in perfect condition, together with the original packaging. Refunds are mostly processed within a week after we received the item(s) back, but at the latest within 30 days.

Unnotified,  unauthorised, worn or damaged items will not be accepted for refund, or items that are sent back later than the stated period of 14 days.The costs for sending back unaccepted exchanges or returns will be charged to the sender.

 

 

Article 7: Warranty 

Asy Trading Ltd guarantees that the items comply with the contract, with the specifications listed in the offer, with reasonable requirements of usability and/or reliability & with the existing statutory provisions and/or government regulations on the day the contract was concluded.

The warranty is limited to:

  • Production errors and does not accept damages caused by wear and tear

  • Improper and careless use: unsound handling, lack of care (we strongly recommend to read our care advice!), also including proper storage

  • Damaged elements, rhinestones or cabochons

  • Vintage elements (please read the product description carefully)

  • Replacement of that item

  • 6 months after delivery from items from divasdiamond.eu, unless agreed otherwise in writing

This warranty expires:

  • In case of elaboration, modification or changes of the goods by the consumer or a third party

  • When the item is used for another purpose than intended

  • When the item has been in contact with water, perfume, hairspray or cosmetics

  • When damaged because of dropping or careless act

If the consumer does not fulfil their obligations in relation to the agreements made between both parties, then no claim can be made upon this warranty provision.

Should repair service be required, please contact us first through info@divasdiamond.eu and explain the problem in detail, together with attached pictures of the damaged item.We will respond with further instructions on how to proceed. 

All repairs are subject to shipping charges.

 Care:

Handmade jewelry is delicate and should be handled with care.

  • Be very careful when using perfume, hairspray and cosmetics, which can cause spots and discolorations.

  • Some jewelry pieces contain either natural products which may have slightly rough structure/surface or sharp edges or crystallized elements with sharp prongs that hold the crystals in place.If you wear these jewelry pieces over our under your clothes, care should be taken to avoid snagging, especially on soft, silky and wool fabrics. Asy Trading Ltd cannot be held responsible for that.We recommend care should be taken when wearing pieces with long sleeves. Always take the jewelry off before undressing.

  • Jewelry should be stored in an organized way in a box, jewelry holder or pouch. We strongly recommend that you avoid simply putting pieces on top of each other in a box, which could damage plating, crystal or stones. We also recommend that they are not stored in wet places, like a bathroom.

  • Store the jewelry in a secure place. Some pieces may contain small elements, like for example beads, and are not suited for little children.

  • Be very careful when doing small repairs of the jewelry yourself. Some glue types can cause damage or discoloration. If you are unsure how to handle a small repair yourself, please ask us for advice. We are not responsible for any damages caused by repairs done by yourself or a third party.

 

 

Article 8: Ownership and title 

All ownership, title and risk of loss and/or damage in the product(s) you have purchased shall pass to you at the point and time at which such product leaves our studio.

 

 

Article 9: Events beyond our reasonable control 

We will not be held responsible for any delay to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control, including but not limited to any statutory changes or rulings by any act. This condition does not affect your statutory rights.

 

 

Article 10: Privacy 

Asy Trading Ltd is committed to protecting your privacy. We will use your personal information to communicate with you about the Site and your orders and deliveries. Also, we may send you a confirmation email when you communicate with us. In addition, your email address will be used by us to notify you of new products, promotions, special offers or our newsletter. If you submit your email address, we use it to deliver the information to you. We always permit you to unsubscribe or opt out of future emails. Because we have to communicate with you about orders that you choose to place, you cannot opt out of receiving emails related to your orders.

We will only use the information collected from you lawfully (in accordance with the legal privacy legislation). We collect information about you for two reasons: firstly, to process your order and secondly, to provide you with the best possible service.

The type of information we collect from you includes your name, address, phone number and e-mail address. We will not pass on your details to any third parties.The personal information which we hold will be held securely in accordance with the law..

 

 

Article 11: Waiver 

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

 

Article 12: Copyright

The following elements of this web site are the property of Asy Trading Ltd or our suppliers and are protected by international copyright laws:

  • All text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations—both individually and as they are compiled on the site.

  • All software

Trademarks

The trademarks or trade dress of Asy Trading Ltd and our affiliates may not be used without our written permission. Trademarks or trade dress include the Divas Diamond name, name and logo, and other graphics, logos, page headers, button icons, scripts, and service names of Divas Diamond products, services, and programs, and those of our affiliates.

All other trademarks which appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us or our affiliates.

Use

You have our permission to solely electronically copy and print hard copies of pages from this web site for personal AND or non-commercial reasons related to placing an order or shopping with us. Unless we give you written permission in advance, any other use of this web site, its content and its information, including linking or framing to this web site, are strictly prohibited.